Student Worker for Customer Support outside office hours

What you will do

Shoreline’s mission is to build deep partnerships with our customers in renewable energy; developing products around our intelligent simulation technology that help them solve their biggest problems. Our extensive industry domain knowledge and our unique technology enables our customers to gain valuable operational insight and predictability.

Join our Customer Success team in the role of Customer Support – Student Worker. In this role, you will help our customers outside office hours, weekends, and public holidays. The role has an Out-Of-Office hours on-duty, spanning from 17:00 in the afternoon to 08:00 in the morning during weekdays, 24 hours during weekends and public holidays.

Your daily tasks will include:

  • Respond to the incoming support tickets within a timeframe
  • Deliver first line support to customers
  • Troubleshoot technical issues to define root cause, escalate to 2nd line if need be, and resolve
  • Generate bug/problem tickets to engineers
  • Follow-up customers to make sure their issue has been resolved
  • Collaborate across teams to ensure issues are resolved

Who you are

  • Completed your bachelor’s degree and started your masters within assets management, energy or similar
  • Experience of technical support and/or customer service role desired, but not mandatory
  • Excellent customer service skills - have the ability to be empathetic, compassionate, responsive and resourceful
  • Strong problem-solving skills - you are able to evaluate, troubleshoot and follow-up on customer issues
  • Team player - know when to escalate and work with other departments to solve a customer issue
  • You are passionate about customer success and satisfaction. Always looking to delight our customers and ensuring they get the most successful outcome
  • You are fluent in English, both verbally and writing. It is a plus to have other language skills
  • Strong general computer skills is a must, and preferably SaaS (Software-as-a-service) understanding is a plus

What we offer

  • The opportunity to become a member of a fast-growing company with a huge global potential, where your contribution will make a significant difference
  • A work environment focused on empowerment, happiness, autonomy, and results
  • An international work environment, with a team of knowledgeable and dedicated people that together create amazing services and software for our customers


Additional information

  • Remote status

    Fully remote

Or, know someone who would be a perfect fit? Let them know!

Bryggerikaien 12
4014 Stavanger Directions info@shoreline.no +4751533333 View page

Esbjerg

Torskekaj 1
6700 Esbjerg Directions View page

Our Values

  • User-centric

    As a Shoreliner, we always make decisions that will make life easier, better, more convenient and less painful for our users.

  • Honesty

    We believe in radical candor – we’re always communicating opportunities, problems, and challenges and we keep our promises.

  • The Team always comes first

    We would do anything in our power to help out a fellow Shoreliner in need.

  • Work hard - play hard - then go home

    When on the clock we work unstoppable and hard, we make sure we do it with joy and have time to play, but can also disconnect and take care of our loved ones at home.

Shoreline as your employer

Be a part of a fast-growing, innovative and motivated team where your opinion matters.

Already working at Shoreline?

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